Refund & Cancellation Policy for Mumbells

Last Updated: 27 July 2026

This Refund and Cancellation Policy applies to digital memberships purchased through mumbellsfit.com ("Mumbells", "we", "us", "our"), operated by PantheraPT.

1. Digital Content & Your Statutory Right to Cancel (14-Day Cooling-Off Period)

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers typically have 14 days to change their mind and request a full refund when purchasing online.

However, due to the instant nature of digital memberships:

When you purchase a digital membership on mumbellsfit.com, you explicitly request immediate access to our digital portal, training plans, videos, and membership resources.
By checking the agreement box during checkout and accessing the digital content immediately, you give express consent to begin the service right away and acknowledge that you lose your statutory 14-day right to cancel for a "change of mind" refund once access has been provided.

If you do not log in or access any digital content within 14 days of purchase, you retain the right to cancel your order and receive a full refund by contacting hello@mumbellsfit.com.

2. Subscription Cancellations (Auto-Renewal)

Mumbells digital memberships are billed on a recurring subscription basis (e.g., monthly, bi-annuallyor annually) processed securely via Stripe.

Cancel Anytime: You can cancel your subscription at any time prior to your next billing date.
How to Cancel: You can cancel via your member account portal or by emailing us at hello@mumbellsfit.com at least 48 hours before your next renewal date to ensure processing.
Access After Cancellation: When you cancel your subscription, you will continue to have full access to your digital membership until the end of your current paid billing period.
No Partial Refunds: We do not offer partial or prorated refunds for unused days remaining in a billing cycle once a renewal payment has processed.

3. Faulty or Incorrect Digital Content (Consumer Rights Act 2015)

We strive to ensure our platform and digital content are of high quality and fully functional. Under the UK Consumer Rights Act 2015, digital content must be:

Of satisfactory quality;
Fit for purpose; and
As described.

If you experience technical issues accessing your membership content, or if the digital service is faulty:

Right to Repair / Fix: Please notify us at hello@mumbellsfit.com. We will work to resolve the technical issue, restore access, or provide a fix within a reasonable timeframe.
Refund Eligibility: If we are unable to fix a major technical fault within a reasonable timeframe, or if the digital content is significantly not as described, you may be entitled to a partial or full refund depending on the circumstances.

4. Refund Processing

Approved Refunds: If a refund is approved by us (e.g., under statutory rights or for an non-accessed 14-day cancellation), it will be processed back to your original payment method (Stripe, Apple Pay, or Google Pay).
Timeframe: Refunds are typically issued within 5–10 business days depending on your payment card issuer or bank.

5. Contact Us

If you have questions about your subscription, experience technical difficulties, or wish to submit a refund request, please contact our support team:

Brand Name: Mumbells (part of PantheraPT)
Email: hello@mumbellsfit.com

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